Southwest Stage Funding LLC, Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K, PTO, Sick Time, 9 Paid Holidays

What you'll do at Cascade:

Serve the American Dream Through Affordable Home Ownership.


How you'll do it:

As the Support Center Analyst I, you will perform desktop support by analyzing and creating help desk solutions for internal clients.


         Providing first and second level support of LAN and WAN solutions.

         Administering systems support by setting up, PC's, Thin Clients, and staff working areas.

         Administering, monitoring, and troubleshooting software including system performance.

         Determining best practices and providing excellent quality of service.

         Following-up and documenting all help desk tickets to ensure successful resolutions and maintain an IT knowledge base and site documentation.

         Communicating to Staff and IT Management in all IT matters.

         Researching patches, updates, and solutions for computer issues, both hardware and software related.

         Assisting IT Management inventory of all IT equipment and software, including licensing.

         Willing to work extra hours as needed to repair and maintain IT services.

         Assisting with other duties as necessary.



What you'll need to join Cascade


         2 to 5 years in PC/Windows support and/or an Administrator role.

         Prior Mortgage experience strongly preferred.

         Experience with Microsoft Office suite.

         Proficiency in database applications.

         Experiences with IT help desk structure and processes.

         Knowledge of Windows client infrastructure.

         Understanding of networking technologies used in an enterprise computing environment.

         Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.

         Ability to learn quickly and work independently with or without supervision.

         Ability to adjust easily to work situations based on employee, group, or business needs.



About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Affordable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: Be Unique, Be Innovative & Be Ambitious. Together, we will continue to lead the way and make a difference. We believe in work/life balance and a positive/family-like work environment.

Join our team and assist us to Serve the American Dream Through Affordable Home Ownership.

Southwest Stage Funding LLC, Cascade Financial Services
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