Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K, PTO, Sick Time, 9 Paid Holidays

What you'll do at Cascade:

Serve the American Dream Through Affordable Home Ownership.


How you'll do it:

The Mortgage Loan Servicing Specialist is responsible for servicing mortgage lending customers via verbal and written communication through duties including, but not limited to, handling property tax, hazard insurance, escrow analysis, mortgage insurance or guarantees, answering questions, documenting conversation, and maintaining loan files.

  • Communicating with other departments about loan payments and/or borrower files.
  • Maintaining borrower relationship in a friendly and professional manner.
  • Handling any loss drafts, property repairs & needed inspections with accurate procedures and documents.
  • Documenting all communications between borrower and Cascade to ensure a complete loan file.
  • Researching information relating to specific job duties, such as insurance and/or taxes.
  • Working with escrow accounts to ensure escrow information accurate for analysis.
  • Preparing the taxes and insurance accounts for new loans added to servicing.
  • Working with dealers, county governments, or other vendors to gather any additional information for a complete servicing loan file and/or payment.
  • Assisting with other duties as necessary.


What you'll need to join Cascade:

  • Intermediate Microsoft Word & Excel experience a must.
  • Experience with FiServ's Loan Serve and/or FICS's Mortgage Servicer preferred
  • Prior mortgage experience helpful.
  • Prior escrow account handling a plus
  • Spanish speaking a plus.
  • Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
  • Ability to adjust easily to work situations based on employee, group, or business needs.
  • Excellent listening, organizational, and time management skills.
  • Ability to work as a team member and follow directions.
  • Actively look for ways to help employees and management.


About Cascade & Our Culture:

Since first opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in the manufactured home lending industry. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

Our culture lives in our team members. We are proud of the team we've built and are looking for great people who will embrace our values. We believe in work/life balance and a positive/family-like work environment.

Join our team and assist us to Serve the American Dream Through Affordable Home Ownership.

Cascade Financial Services
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