Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K, PTO, Sick Time, 9 Paid Holidays

What you'll do at Cascade:

Serve the American Dream Through Affordable Home Ownership.


How you'll do it:

  • Leading departmental staff. Provide guidance and effective training and cross-training to enhance efficiency and productivity of collections workflow and ensure that departmental objectives are met.
  • Coaching and counseling 6-10 team members to achieve desired performance results. Continuously communicate On Point mission, vision, strategy and operational messages.
  • Ensuring team goals are attained. Devise and maintain effective reporting/monitoring mechanisms to ensure high productivity and high quality work.
  • Planning, scheduling, leading, and evaluating effective staff meetings in support of strong communication and department effectiveness. Hold regular 1:1 meeting with employees to ensure personal and professional development.
  • Demonstrating and reinforcing expectations for excellent member service by modeling and coaching for effective behaviors.
  • Assisting team members with escalated calls and daily assigned task or strategies. Assist with team building activities or employee engagement to help maintain positive moral.


  • Handling complex collection, fraud, or other activities in order to protect the Companies best interests while finding feasible resolutions for all parties involved.
  • Performing additional duties as assigned by management.



What you'll need to join Cascade:

  • Minimum 2 years' experience in mortgage collections/servicing.
  • Minimum 1 year experience in a management /supervisory positon desired. Preferably in a call center environment.
  • Ability to coordinate a variety of assignments simultaneously and prioritize work assignments for self and staff.
  • Ability to exercise judgment, initiative, and tact in dealing with members, staff, co-workers, management, and outside agencies.
  • Demonstrated ability to identify, analyze, and solve problems.
  • Collection system experience with building/maintaining queues, workflows, and tasks.
  • Solid personal computer skills in spreadsheet, database and word applications to support analysis and reporting.
  • Proven effective written and verbal communication skills.
  • High Scholl Diploma or GED preferred.


About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Affordable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: Be Unique, Be Innovative & Be Ambitious. Together, we will continue to lead the way and make a difference. We believe in work/life balance and a positive/family-like work environment.

Join our team and assist us to Serve the American Dream Through Affordable Home Ownership.

Cascade Financial Services
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