Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K, PTO, Sick Time, 9 Paid Holidays

What you'll do at Cascade:

Serve the American Dream Through Affordable Home Ownership.


How you'll do it:

As the Support Tech Analyst, you will help the business with issues, training setups within the Loanserv and additional third party platform systems. Maintaining parameters settings as well as teller security; research tickets and bring to resolution. If you have a passion for uncovering issues and resolving them, we have a place for you!

  • Research and problem solving - Within our enterprise applications you would work from a ticketing system to uncover issues and follow them to resolution, for all systems utilized by the Servicing Division.


  • Strong interpersonal skills - Interacting with all levels of the business to identify business requirements and objectives, testing needs and results validation.


  • Educating - The business on system functionality and process flow to increase business efficiency.


  • Maintaining User access, parameter adjustments, security settings and technical systems library.


  • Troubleshooting - Data issues and system errors across all servicing and third party vendor platforms.


  • Assisting Both the servicing support team, the business and third party vendors with system enhancements and other duties as necessary.



What you'll need to join Cascade:

  • 3+ years Mortgage Servicing background required
  • 3+ years of Fiserv Loanserv experience a bonus
  • Strong research and issues resolution skills
  • The ability to work from a ticketing system queue
  • Experience working in a Help Desk or Customer Service Role


About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Affordable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: Be Unique, Be Innovative & Be Ambitious. Together, we will continue to lead the way and make a difference. We believe in work/life balance and a positive/family-like work environment.

Join our team and assist us to Serve the American Dream Through Affordable Home Ownership.

Cascade Financial Services
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