Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K, PTO, Sick Time, 9 Paid Holidays

What you'll do at Cascade:

Serve the American Dream Through Affordable Home Ownership.

As a Quality Control Specialist, your responsibilities will include documentation and organization of the Servicing Departments policies, drafting and organization of all servicing letters, conducting internal audits, monthly call monitoring and assisting with the oversight of external audits.


How you'll do it:

  • Develop, update, track, and periodically review department policies.
  • Develop, organize, and maintain a comprehensive library of servicing letters and outgoing correspondence, including the management of state and regulatory disclosures.
  • Complete ongoing Quality Call Monitoring protocol for all Loan Counselors and Loan Servicing Agents.
  • Complete periodic internal audits of management identified processes within the Servicing Department.
  • Facilitate the timely and accurate responses for all external audits.
  • Other duties as assigned.


What you'll need to join Cascade:

  • Minimum of 3 years' experience in a relevant position within the Mortgage Servicing industry.
  • Excellent time management and organizational skills
  • Strong ability to manage multiple projects and tasks simultaneously.
  • Ability to effectively communicate with co-workers, internal departments, and clients in a professional matter both written and verbal.
  • Intermediate knowledge of Microsoft Office, with a primary focus on Excel and Word.
  • Ability to learn new systems and processes quickly.
  • Advanced knowledge of mortgage lending, servicing and consumer protection laws, rules and regulations including but not limited to: Truth-in-Lending Act, Real Estate Settlement Procedures Act, Equal Credit Opportunity Act, Home Mortgage Disclosure Act, Fair Credit Reporting Act, Fair and Accurate Credit Transactions Act, Fair Debt Collection Practices Act, etc.
  • Keen problem solving skills, data collection, analysis and presentation experience.
  • Ability to compose professional documents including formal policies and customer facing correspondence.
  • Aptitude to demonstrate accuracy and thoroughness in all aspects of work.
  • Strong working knowledge of both mortgage servicing and manufactured housing industry a plus.



About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Affordable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: Be Unique, Be Innovative & Be Ambitious. Together, we will continue to lead the way and make a difference. We believe in work/life balance and a positive/family-like work environment.

Join our team and assist us to Serve the American Dream Through Affordable Home Ownership.

Cascade Financial Services
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