Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K, PTO, Sick Time, 9 Paid Holidays

What you'll do at Cascade:

Serve the American Dream Through Affordable Home Ownership.

This position is responsible for the timely processing of Bankruptcy, Foreclosure, REO, Loss Mitigation, Short Sale payments & the processing of Write Offs & Charge Offs.


How you'll do it:

  • Identifies, tests and implements improvements (including system enhancements) with the goal of mitigating risks and improving cash application timeliness, accuracy and completeness.
  • Records payments (lockbox, ACH, IVRs, Direct Debits, Wires) to the appropriate customer accounts in a timely, accurate manner while adhering to cash application policies and procedures.
  • Ensures that exceptions (payments not processed through daily automation) are applied daily and accurately.
  • Researches unsupported payments with colleagues for proper posting.
  • Resolves misapplied and/or unapplied payment issues for customers with a sense of urgency.
  • Performs loan transaction processing, researches/resolves transaction posting errors, and non-posted transactions.
  • Other duties as assigned.

What you'll need to join Cascade:

  • High School diploma or GED completed
  • Minimum of 1-2 years' experience in Payments, money movement activities or Operations, preferable in mortgage servicing
  • Strong problem solving skills, the ability to think critically
  • Must have strong verbal and written communication skills
  • Must be able to multi-task
  • Ability to prioritize and meet deadlines
  • Proficient knowledge of PC skills in the Microsoft product line including: Word, Excel, and Outlook.

Preferred Skills and Abilities

  • Strong analytical abilities
  • Attention to details
  • Positive and proactive attitude
  • Experience with Fiserv's LoanServ mortgage servicing software
  • Knowledge of CFPB payment application requirements.
  • Excellent time management skills
Cascade Financial Services
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