Southwest Stage Funding LLC, Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

 Job Purpose:

The Mortgage Servicing Specialist is responsible for servicing mortgage lending customers via verbal and written communication through duties including, but not limited to, handling property tax, hazard insurance, escrow analysis, mortgage insurance or guarantees, answering questions, documenting conversation, and maintaining loan files.

 

Duties:

  • Communicate with other departments about loan payments and/or borrower files.
  • Maintain borrower relationship in a friendly and professional manner.
  • Handle any loss drafts, property repairs & needed inspections with accurate procedures and documents.
  • Document all communications between borrower and Cascade to ensure a complete loan file.
  • Research information relating to specific job duties, such as insurance and/or taxes.
  • Work with escrow accounts to ensure escrow information accurate for analysis.
  • Prepare the taxes and insurance accounts for new loans added to servicing.
  • Work with dealers, county governments, or other vendors to gather any additional information for a complete servicing loan file and/or payment.
  • Other duties as necessary.

 

Knowledge & Experience:

  • Intermediate Microsoft Word & Excel experience a must.
  • Prior mortgage experience helpful.
  • Prior escrow account handling a plus
  • Spanish speaking a plus.

 

Skills & Abilities:

  • Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
  • Ability to adjust easily to work situations based on employee, group, or business needs.
  • Excellent listening, organizational, and time management skills.
  • Ability to work as a team member and follow directions.
  • Actively look for ways to help employees and management.
Southwest Stage Funding LLC, Cascade Financial Services
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