Southwest Stage Funding LLC, Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K

Since first opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in the manufactured home lending industry. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.  


What we're looking for:

We need someone who's motivated by the hard problems, who is quick on their feet, detail oriented and creative in their approach.  Our team is motivated by the fact that our efforts impact real people, from our customers and their desire to own a home, to our skilled staff charged with seeing that our customer's goals and ours, align. 


At Cascade, we view technology as a market differentiator that provides us with a competitive advantage.  As a Network Support Engineer, you'll be at the core of the technology platform that supports our objectives.  Providing secure, reliable and compliant environments for our business units will be a big part of your activities.  We want team members who thrive working both independently and as part of a team in a fast moving, highly visible position.  You're the kind of person that prefers a hands-on approach for all of the projects your accountable for.


What You'll be Doing

  • Your position is all about designing, installing and maintaining the file sharing, communications and general technology resources Cascade relies on to differentiate our products and services.
  • People look to you to make sure all of the Cascade network services meet the demands of the business. This includes overall network capacity, stability and availability, security, and regulatory compliance. This is a position that lets you get face-to-face with IT customers to understand their issues and provide necessary solutions.
  • You'll be a key resource in assessing and resolving tier 2 and 3 support issues related to the enterprise networks and software and the users that rely on them.
  • You will work with IT leadership to design, install, optimize and maintain network monitoring, anti-virus and information security solutions.
  • You'll spend time Installing and patching software (on servers and workstations), installing servers, printers, laptops, desktops, telephony equipment and telecommunications equipment.
  • You will work to gain an in-depth understanding of the business processes and applications used by Cascade. You will use this knowledge to ensure network design parameters are optimized to the business objectives and expectations.
  • Included in the scope of your activities is the preparation and publishing of alerts and situation status updates to both the IT leadership team and the Cascade users.
  • Your activities may be different from day to day. You will work with the appropriate IT team members to identify issue and project priorities based on your understanding of our business and the criticality of the issue.


Stuff You Need to Have

  • 3+ years of Information Technology support/administration experience in a mid to large scale enterprise environment.
  • 2+ years supporting and maintaining mid to large scale Microsoft Windows based networks including Active Directory experience, and telecommunications support.
  • Experience with Dell and Cisco network devices and operating systems.
  • CCNA/CCNP is a big plus.


Stuff We'd Like You to Have

  • You need to be the kind of person who doesn't lose their cool. You will be on the sharp end of customer emergencies and they'll be looking to you to calm the storm.
  • You will need the ability to establish and maintain effective and comfortable working relationships with employees, supervisors and executive management.
  • A strong desire to continuously learn about the relevant new and evolving technologies that can contribute to our goal of innovation.
  • A working knowledge of the mortgage lending business would be a big asset.
  • Ability to work flexible hours as needed.


The Benefits of Joining Our Team

  • You'll get to work with a great group of people that share your passion and drive!
  • The ability to help shape and build a top-tier Information Technology Department
  • Excellent medical, dental and vision insurance
  • 401K and vacation benefits
  • Life Insurance
Southwest Stage Funding LLC, Cascade Financial Services
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