Southwest Stage Funding LLC, Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K


Job Purpose:

Responsibilities include but are not limited to documentation and organization of the Servicing Departments Policy and Procedures, drafting and organization of Servicing Letters, conducting internal audits, monthly call monitoring and the oversight of external audits.

 

Duties:

  • Develop, update, track and periodically review department policies and procedures.
  • Develop, organize and maintain a comprehensive library of servicing letters and outgoing correspondence, including the management of state and regulatory disclosures.
  • Complete ongoing Quality Call Monitoring protocol for all Loan Counselors and Loan Servicing Agents.
  • Complete periodic internal audits of management identified processes within the Servicing Department.
  • Facilitate the timely and accurate responses for all external audits.
  • Other duties as assigned.

 

Knowledge & Experience:

  • Minimum of 5 years in the Mortgage Servicing Industry
  • Strong knowledge of Microsoft Office, with a focus on Excel and Word.
  • Ability to effectively communicate with co-workers, internal departments, and clients in a professional matter both written and verbal.
  • Strong working knowledge of both mortgage and manufactured housing industry
  • Advanced knowledge of mortgage lending and consumer protection laws, rules and regulations including but not limited to: Truth-in-Lending Act, Real Estate Settlement Procedures Act, Equal Credit Opportunity Act, Home Mortgage Disclosure Act, Fair Credit Reporting Act, Fair and Accurate Credit Transactions Act, etc.
  • Keen problem solving skills, data collection, analysis and presentation experience.
  • Ability to compose professional documents included both Policy and Procedures and customer facing letters.
  • Aptitude to demonstrate accuracy and thoroughness in all aspects of work.
Southwest Stage Funding LLC, Cascade Financial Services
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