Southwest Stage Funding LLC, Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K

Job Purpose:

The Loan Counselor is responsible for providing a high degree of quality customer service while working with borrowers to make timely payments and handle borrower repayment issues. Also evaluate borrowers for Loss Mitigation assistance and make collection calls in compliance with federal regulations.



  • Evaluate borrower information and loan file to determine payment options for minor
  • Discuss and propose available options with the
  • Determine when the borrower needs to be escalated to the loss mitigation
  • Answer customer inquiries about their mortgage loan
  • Document all communications between borrower and Cascade, as well as update servicing computer system with any insurance
  • Communicate with other departments about loan payments and/or borrower
  • Work with the Collection/ Loss Mitigation Manager and Loan Counselor Team Lead to identify problems and improve recovery
  • Other duties as necessary


Knowledge & Experience:

  • Intermediate Microsoft Word & Excel experience a
  • Prior collection experience
  • Prior experience or familiarity with FHA or mortgage loan programs
  • Spanish speaking is a plus


Skills & Abilities:

  • Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work
  • Ability to adjust easily to work situations based on employee, group, or business
  • Excellent listening, organizational, and time management
  • Ability to work as a team member and follow
  • Ability to work well under pressure
Southwest Stage Funding LLC, Cascade Financial Services
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