Southwest Stage Funding LLC, Cascade Financial Services
  • Gilbert, AZ, USA
  • Full Time

Medical, Dental, Vision, Life, 401K

What you'll do at Cascade:

Serve the American Dream Through Affordable Home Ownership.


How you'll do it:         

The Loan Counselor is responsible for providing a high degree of quality customer service while workingwith borrowers to make timely payments and handle borrower repayment issues. Also evaluate borrowers for Loss Mitigation assistance and make collection calls in compliance with federal regulations.

  • Evaluate borrower information and loan file to determine payment options for minor
  • Discuss and propose available options with the
  • Determine when the borrower needs to be escalated to the loss mitigation
  • Answer customer inquiries about their mortgage loan
  • Document all communications between borrower and Cascade, as well as update servicingcomputer system with any insurance
  • Communicate with other departments about loan payments and/or borrower
  • Work with the Collection/ Loss Mitigation Manager and Loan Counselor Team Lead to identifyproblems and improve recovery
  • Other duties as necessary


What you'll need to join Cascade:

  • Intermediate Microsoft Word & Excel experience
  • Prior collection experience
  • Prior experience or familiarity with FHA or mortgage loan programs
  • Spanish speaking is a plus
  • Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work
  • Ability to adjust easily to work situations based on employee, group, or business
  • Excellent listening, organizational, and time management
  • Ability to work as a team member and follow
  • Ability to work well under pressure
  • Manufactured Home Loan experience a plus
  • FICS and Fiserv System experience a plus


About Cascade & Our Culture:

Since first opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in the manufactured home lending industry. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

Our culture lives in our team members. We are proud of the team we've built and are looking for great people who will embrace our values. We believe in work/life balance and a positive/family-like work environment.

Join our team and assist us to Serve the American Dream Through Affordable Home Ownership.

Southwest Stage Funding LLC, Cascade Financial Services
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